Privacy Policy

Misensor Tech Co., Ltd. ("Misensor", "we", "us", or "our") operates the www.misensor.net website (the "Site"). This Privacy Policy explains what personal information we collect, how we use and share it, and the rights you have in relation to it. It applies to visitors, customers, and business contacts worldwide, including in the European Economic Area (EEA), the United Kingdom, and the United States.

1. Who We Are (Data Controller)

Misensor Tech Co., Ltd.
Address: No.500, Jianyun Road, Pudong New District, Shanghai, China
US mailing address: 27 Georgian Cir, Newark, DE 19711, USA
Email: [email protected]
Phone / WhatsApp: +86 137 6157 1029

2. Information We Collect

• Information you provide: name, email address, phone number, company name, country, and the contents of your message when you submit an inquiry or feedback form, email us, or contact us through WhatsApp or other channels; and billing/shipping details you provide when an inquiry becomes an order.
• Information collected automatically: IP address, device and browser type, pages viewed, and similar usage data collected through cookies and similar technologies. Analytics data is only collected after you accept cookies in our cookie notice; see our Cookie Policy.
• Payments: this Site has no online checkout. Payments for orders are made off-site as agreed in the quotation or proforma invoice (for example by bank transfer); we do not collect or store card details on this Site.

3. How We Use Your Information and Our Legal Bases (EEA/UK)

• To respond to inquiries, prepare quotations, and process and deliver orders — performance of a contract or steps taken at your request before entering a contract (GDPR Art. 6(1)(b)).
• To provide technical support and after-sales service — performance of a contract and our legitimate interests (Art. 6(1)(b), (f)).
• To operate, secure, and improve the Site — legitimate interests (Art. 6(1)(f)).
• To send product updates and marketing information — your consent (Art. 6(1)(a)); you may withdraw consent or unsubscribe at any time.
• To meet tax, accounting, and other legal obligations — legal obligation (Art. 6(1)(c)).

4. How We Share Information

We share personal information only as needed with service providers that help us operate the Site and serve customers, including our website platform and hosting providers, Google (analytics, only with your consent), messaging providers you choose to contact us through (such as WhatsApp/Meta), and shipping carriers (such as DHL, FedEx, and UPS) when delivering orders. We may also disclose information when required by law or to protect our legal rights. We do not sell your personal information for money.

5. International Transfers

We are based in China and use providers located in the United States and other countries, so your information may be transferred to and processed in countries that may have different data protection laws than your own. Where EEA/UK personal data is transferred internationally, we rely on appropriate safeguards, such as the European Commission's standard contractual clauses, where applicable.

6. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy: inquiry and quotation records are generally kept for up to three years after our last contact; order and contract records are retained as required by applicable tax and accounting laws; and marketing contact data is kept until you unsubscribe or withdraw consent. When data is no longer needed, we delete or anonymize it.

7. Your Rights in the EEA and UK (GDPR)

You have the right to request access to, rectification of, or erasure of your personal data; to restrict or object to its processing; to receive your data in a portable format; and to withdraw consent at any time where processing is based on consent. We respond to such requests within one month. You also have the right to lodge a complaint with your local data protection supervisory authority, although we would appreciate the opportunity to address your concern first. To exercise any of these rights, contact us at [email protected].

8. Your Rights in California and Other US States (CCPA/CPRA)

California residents have the right to: (a) know what personal information we collect, use, and disclose; (b) request deletion of their personal information; (c) request correction of inaccurate personal information; (d) opt out of the "sale" or "sharing" of personal information; and (e) not be discriminated against for exercising these rights. In the last 12 months we have collected the following categories of personal information: identifiers (name, email, address, IP address), commercial information (inquiries, quotations, and orders), and internet activity (Site usage). We disclose these categories to the service providers listed in Section 4 for business purposes.

Do Not Sell or Share My Personal Information. We do not sell personal information for money. Analytics cookies, which are only activated if you accept them, may be considered "sharing" under California law. You can opt out at any time by clicking "Cookie Settings" in the footer of this Site and declining cookies, by emailing us at [email protected], or by using a browser that sends a Global Privacy Control (GPC) signal, which we honor. You may also submit any CCPA request, including through an authorized agent, by emailing [email protected]; we will verify your identity before fulfilling a request.

9. Cookies

We use strictly necessary cookies to run the Site, and — only with your consent — analytics cookies. You can accept or decline cookies in the cookie notice shown on your first visit and change your choice at any time via the "Cookie Settings" link in the footer. Details are in our Cookie Policy.

10. Data Security

We use technical and organizational measures appropriate to the risk, including encrypted (HTTPS) connections and access limited to authorized personnel. No method of transmission or storage is completely secure, but we work to protect your information against unauthorized access, loss, or misuse.

11. Children

The Site is a business-to-business website and is not directed to children under 16. We do not knowingly collect personal information from children; if you believe a child has provided us with personal information, contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date, and material changes will be highlighted here.

13. Contact Us

For any question or request regarding this Privacy Policy or your personal information:
Email: [email protected]
Phone / WhatsApp: +86 137 6157 1029
Address: No.500, Jianyun Road, Pudong New District, Shanghai, China
US mailing address: 27 Georgian Cir, Newark, DE 19711, USA

Last updated: November 2026